To accomplish the defined Key Performance Indicators, 2THEDGE supported a two-pronged approach to developing the acquisition program to selects supplier(s) to deliver the replacement field service support model.
Primary path focused on identifying traditional and non-traditional retail field suppliers with the capabilities to support the defined KPI’s. This approach included developing vendor scorecards, developing Requests for Proposal and evaluating supplier presentations.
The secondary and parallel path included the development of a retail lab to allow suppliers to demonstrate and develop new functionality that align with desired target state.
By incorporating a development and demonstration activity within a normal supplier selection process, we shifted client cost normally incurred at project kick-off to supplier development to “win” the deal. This process improves on the traditional Request for Proposal Process in four critical ways:
- Supplier practical demonstration of supplier’s expertise, experience and approach for collaborating with enterprise leaders
- Shift of development to the competitive process which requires suppliers to invest business development resources to develop sample functionality
- Improves selected supplier on-boarding and supports rapid start-up activities at contract award which directly contributes to meet aggressive implementation schedules
- Allows enterprise leaders to collaborate with suppliers to truly understand the cultural and innovation alignment which improves program alignment and outcomes
As a result, the project accelerated delivery schedule and reduced YoY cost by 5% while exceeding the identified KPI’s.